Right of withdrawal

Legal notice regarding right of cancellation

Right of cancellation

You are entitled, within two weeks and without the requirement of stating reasons, to cancel the agreement in writing (e.g. letter, fax, email) or – if the goods had already been delivered to you within this period – by returning the said goods. This period starts to run after receipt of this written legal notice, but not however prior to receipt of the goods by the recipient (nor prior to the receipt of the first delivery where there is a repeated delivery of goods similar in type) and not before the fulfilment of the duty to provide information pursuant to 312c para. 2 German Civil Code in conjunction with Section 1 para. 1, 2 and 4 BGB-InfoV (German Civil Code Regulation on provision of information) as well as our obligations pursuant to 312 e para. 1 Sentence 1 German Civil Code in conjunction with Section 3 BGB-InfoV. The cancellation period is satisfied if the withdrawal notice or the goods are returned within the specified time. The cancellation notice should be addressed to:

a cuckoo moment…
Lia Fallschessel
Eichenbruch 1a
40468 Dusseldorf
email: 
shop@a-cuckoo-moment.de
Fax: +49 (0) 211 / 30 197 586

Consequences of cancellation:

If the agreement is effectively cancelled, both parties are to return the contractual performance each has respectively received and each must hand over to the other any benefits accrued (e.g. interest). If you are unable to return deliveries received from us or can only return the delivery partially or in a deteriorated condition, you will be liable to repay the reduction in value. This does not apply where goods are handed over and the depreciation in the value of the goods is wholly due to the examination of these said goods – as would be possible in a shop, for example. You are not required to compensate the loss in value due to deterioration caused through the intended use of the article.
The following applies for customers in Germany and Austria:
Goods consignable by package are to be returned at our risk. You will bear the costs of the return consignment if the delivered goods conformed to the order and the price of the goods to be returned does not exceed 40 Euro or if – where the price of the goods exceeds this amount – you have not yet paid the contractual price or a part payment in respect thereof at the time of the cancellation. Otherwise the return consignment can be made at no charge to you. Goods that are not consignable in package form will be collected from your address. Obligations in respect of reimbursement of payments must be fulfilled within 30 days. The period begins to run for you with the dispatch of your cancellation notice or the return consignment of the goods. The period relevant for us begins with the receipt of same.
Return deliveries from abroad (excluding Austria) are only free-of-charge in the event that goods are being exchanged.

End of the legal instruction on cancellation

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